We want to ensure that your gift boxes are in as pristine condition upon arrival as they are when they leave our care.
To guarantee each order arrives in perfect condition, we package our gift boxes in padded packaging and include cold packs (if applicable). For our Classic Giftboxes, we don’t make ANY money on shipping – all shipping costs go directly to the carrier. At this time, our Choux Closet Gift boxes are only available locally for a delivery fee, and deliveries will occur on Fridays.
We will make every effort to meet your desired delivery date. However, we do not ship on Fridays or weekends, and we are not responsible for shipping delays due to weather, mechanical failures, or other factors beyond our control. If there is an expected delay for any reason, we will alert you to this at the time of your order.
Shipping during periods of extreme weather conditions will be at our discretion and may incur additional cost.
If any damage occurs during shipping, please contact us within 2 days of receiving the gift box, along with photos of the damage to both the delivery box and the product itself. We will work with you to resolve the problem either through a replacement box or a refund. After 2 days of receipt, Frenchy’s Pastries considers the shipment to be delivered and accepted, and no refunds or reshipments will be offered.
If you have any questions regarding shipping options, please reach out. We’re here to help!
